How to connect your printer or IOT device
At 4tech we have worked hard to make our networks across the country as secure as possible with various security protocols on our wired and wireless networks. With our current encryption protocol (WPA2 Enterprise) printers and other IoT (Internet of Things) devices struggle to connect as it requries a username and password rather than just a password.
With this in mind we have worked hard to be able to provide a solution to connect these devices in as much of a secure fashion as the rest of our network without needing to use a username.
Below you will find a guide on what you need to do to get your printers, TV’s and other IoT devices connected to your network wirelessly.
Step 1: Find your device’s hardware/MAC address
For security reasons we need to authenticate the device you are trying to connect onto your network. For this we will need the hardware address/MAC address.
For printers, these can usually be found on the back of the printer or from the network information sheet you can print.
For IoT devices such as Amazon Echo, smart cameras, etc. they are often printed on the bottom of the device or on a sticker on the box.
All MAC addresses look the same in their format and will look like the example below:
If you’re struggling to find your MAC address you can contact our support team who will be more than happy to assist you with finding these details.
Step 2: Send the hardware address to our support team
Once you have the hardware address email email@example.com the name of the device that you are trying to connect and the hardware address.
We aim to respond to all requests within one hour of receipt. Once we’ve processed your request you will be able to connect your device to our “print” network. Once it is connected you will be able to see the device as if it is on your own network, and no-one else is able to access it.
Step 3: Connecting the device
We use different network names for our print network, depending on where you are in the country. For most customers it will be one of the following, if you don’t see one of these networks please contact us for more information.
Once your device has been authorised by our support team you will receive email confirmation from them along with the password to connect to the print network.
If you have any trouble with any of the contents of this email, please let our support team know and they’ll help you in whatever way they can to be able to get your devices connected and up and running in no time! In case you’ve not got their details, please find them below:
Email Address: firstname.lastname@example.org